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SPg7 WiFi Support
- All transactions declining/failing? - Check internet or phone line is working. Switch power off at the power socket, check all cables connected, switch back on and hold down the power button to turn on.
- Blank screen or loss of power? - Ensure the plastic strip covering the gold pins is removed from the battery before switching on, ensure the battery is fully charged using with a power cable directly into the machine or the terminal is placed on the docking station correctly. Press the power button on the side of the terminal to turn on.
- How do I complete my End of Day Banking Procedure/Settlement? - It is best practice to complete this at the end of business every day.
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1. When the terminal is displaying the 'SALE' screen
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2. Press 'Batch' and enter password 0000 and then press Enter
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3. Follow on-screen instructions
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- Terminal displays 'Acquirer Disabled' - This means the connection has been lost with the acquirer and needs to be reconnected again, please call our Helpdesk.
- Software Upgrade - Click the link below for full instructions
FAQs
Screen Message Search
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