These are the steps for Customers to take who are re-starting their payment terminals for the first time in a while. 

 

Make sure that all cables are firmly connected to the terminal and if applicable the battery is charged (it should be charged for at least 1 hour before switching the terminal on) before powering up the terminal. 
Once you have powered up the terminal, please select the model below to see more guidelines for set-up.

 

Once the terminal is successfully switched on, it is likely that you will get a message on the terminal saying “TERMINAL IS CALLING THE TMS SYSTEM THIS MAY TAKE A FEW MINUTES”. Press the green enter button.

This will enable the terminal to receive important downloads, including the contactless increase to £45. 

Once any required downloads are completed the terminal should automatically take you to the ‘Enter amount’ screen. Attempt a 1p test transaction with your card and if the transaction was successful, you are ready to go.

 

Scroll down below for information on cleaning guidelines for our products.

Should you experience any further issues during set up of the Terminal,
please contact your Technical Support Helpdesk for Assistance.

 

We we will shortly be upgrading our telephony platform to ensure we

continue to have a robust and resilient platform to support our customers. 

 

The upgrade will be completed on Thursday 21st October 2021 and as a result the technical support helpdesk will be unavailable for approximately 3 hours between 17:00 and 20:00 BST.

 

Should you wish to contact us during this period, you can E-Mail us at escalations@castlestech.com, and we will respond to your queries as soon as possible. 
We have arranged for extra staff to be available to monitor this mailbox during this time to assist with any potential queries.

 

Alternatively, you can visit www.castlestechemea.com/help where you will find an extensive range of guides to help resolve any technical problems.

 

After 20:00 BST, you will be able to call for assistance using your standard support number.

We apologise in advance for any inconvenience this may cause during this period, and appreciate your support in managing this upgrade. 

COVID-19 
We continue to operate as normal and we are here to support you.

We continue to closely monitor the situation, following government guidance. 

Cleaning your Spire products
 

WARNING: DO NOT SPRAY ANY LIQUIDS DIRECTLY ONTO

THE TERMINAL. DO NOT USE  ABRASIVE CLEANERS. 


Switch off and unplug the mains power supply unit from the terminal, Pin Pad, charging station and WiFi access point where applicable. Carefully note how cables are connected and disconnect them before cleaning.
 

Apply antibacterial spray to a clean, soft, non-abrasive, low lint cloth and wipe carefully.

Antibacterial wipes can be used with light pressure so as to ensure that liquid does not enter the terminal.

Spire Product Support

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