These are the steps for Customers to take who are re-starting their payment terminals for the first time in a while. 


Make sure that all cables are firmly connected to the terminal and if applicable the battery is charged (it should be charged for at least 1 hour before switching the terminal on) before powering up the terminal. 
Once you have powered up the terminal, please select the model below to see more guidelines for set-up.


Once the terminal is successfully switched on, it is likely that you will get a message on the terminal saying “TERMINAL IS CALLING THE TMS SYSTEM THIS MAY TAKE A FEW MINUTES”. Press the green enter button.

This will enable the terminal to receive important downloads, including the contactless increase to £45. 

Once any required downloads are completed the terminal should automatically take you to the ‘Enter amount’ screen. Attempt a 1p test transaction with your card and if the transaction was successful, you are ready to go.


Scroll down below for information on cleaning guidelines for our products.

Should you experience any further issues during set up of the Terminal,
please contact your Technical Support Helpdesk for Assistance.


We continue to operate as normal and we are here to support you.

We continue to closely monitor the situation, following government guidance. 

Cleaning your Spire products



Switch off and unplug the mains power supply unit from the terminal, Pin Pad, charging station and WiFi access point where applicable. Carefully note how cables are connected and disconnect them before cleaning.

Apply antibacterial spray to a clean, soft, non-abrasive, low lint cloth and wipe carefully.

Antibacterial wipes can be used with light pressure so as to ensure that liquid does not enter the terminal.

Spire Product Support

Select Your Spire Product


Our third party SIM provider has notified us that issues on 18/01/22

have now been resolved. Whilst we will continue to monitor this,

GPRS terminals should now be transacting as normal.

We will not look to update this message again unless this position changes.


Call volumes and wait times on our Technical support

helpdesk have reduced. We would like to thank our customers

and merchants for their patience during this outage.